Cnote

Cnote is a Dutch consultancy firm founded in 2006 that specializes in translating deep understanding of people's needs into better experiences through research and design projects for clients such as ING and KLM. The company operates from the Netherlands, focusing on helping organizations build customer-centric strategies and enhance user journeys across various channels.

• Services: Research programs to understand customer needs, UX/CX design utilizing co-creation and journey mapping, a four-step validation program for start-ups, and interim CX professional support.
• Industries: Serves diverse sectors including major financial institutions like ING and national carriers such as KLM through tailored research initiatives.
• Innovation: Leverages a team of entrepreneurs with over 25 years of deep customer expertise to deliver pragmatic actions rather than just presentations.

The firm distinguishes itself by integrating directly into client teams to ensure external consultants become an almost forgotten part of the internal workflow.