Data Vimenca

Data Vimenca is a Dominican Republic-based multichannel contact center business that provides customized inbound and outbound solutions for customer care, sales, retention, and technology support across various sectors. Founded in 2004 as part of the Vimenca Group, the company operates from its headquarters in the Dominican Republic to serve North American clients with nearshore capabilities.

• Industries: Serves Banking & Finance, Healthcare, Insurance, Manufacturing, Media & Communications, Retail & E-commerce, Technology, and Travel & Hospitality sectors.
• Services: Delivers multilingual support via voice, chat, email, and social media channels in English, Spanish, French, and Creole.
• Certifications: Offers PCI and SOC2 compliant services including oversight of authorizations, money transfers, credit cards, and POS support.

The company maintains an average client relationship duration of over 12 years while focusing on continuous improvement to solve customer issues the first time.